Pearson Issues
Pearson support chat:
Sorry you are having a problem accessing your material.
If this appears to be a product-specific problem, this is definitely an issue that needs to be resolved by Pearson directly.
We recommend going to their online chat for support - as they should be able to assess the problem, and resolve it quickly. This could include checking your account set-up and/or whether there is a problem with the code itself.
You can reach them here: https://support.pearson.com/getsupport/s/
Pearson Revel
Revel Instructions - please be sure you have followed these:
To register, you will need:
1. A valid e-mail address
2. The access code we sent you earlier
3. A Student Invite Link provided by your instructor
Follow the on-screen directions for students to register for your course.
After you have registered, you will receive an on-screen confirmation and a link to where you can login and/or enroll in your course.
Still Need Help? Visit Pearson Customer Support website at:
https://support.pearson.com/getsupport/s/
At their Technical Support site, you can:
- Search frequently asked questions
- Ask a Question and receive a detailed response
- Chat online with a live representative.
Pearson Mastering and MyLab Issues
Please use the access code you received in an earlier email, and follow these directions:
To register, you will need:
1. A valid e-mail address
2. The access code above
3. Your professor will provide a link to register from within your Learning Management System (Blackboard, Brightspace, Moodle, Canvas) OR a Course ID to register.
Check your professor’s instructions in your Learning Management System (Blackboard, Brightspace, Moodle, Canvas). You will have the option to register directly through your Learning Management System OR your instructor will provide a course ID for you to use.
If you can register for MyLab / Mastering on your course website / learning management system, please make sure to do so. If your instructor has provided you a course ID instead, please visit the following website to register and access materials for your MyLab or Mastering course:
http://www.pearsonmylabandmastering.com
Follow the on-screen directions for students to register for your course.
After you have registered, you will receive an on-screen confirmation.
Support:Need Help? Visit Pearsons Customer Support website at:
https://support.pearson.com/getsupport/s/
At the Technical Support site, you can:
- Search frequently asked questions
- Ask a Question and receive a detailed response
- Chat online with a live representative.