Credit Card Declined
It's likely that your attempted credit card purchase has been declined because the address information entered did not match the exact address (postal code/zip) on file with your bank for the card.
Please ensure you enter the address as per your credit card's EXACT billing address.
If you have recently moved, your previous address may still be active.
To resolve this, double check that the address you have given us matches your credit card.
Verify your postal code with the official post office website, and not Google (our experience shows this can be inaccurate).
Verify Your Postal Code with the Official Post Office Website
Canada
https://www.canadapost-postescanada.ca/cpc/en/tools/find-a-postal-code.page
US
https://tools.usps.com/go/ZipLookupAction!input.action
Please Note: Pending/Authorized Charges
Our system charges the card, then reverses the transaction as soon as the system recognizes a mismatch on the address. This sometimes results in a pending charge for the cardholder. As a result, you may see "pending" or "authorized" charges - known as holding of the funds. Reversals may take several business days as they are subject to processing times at your financial institution. We're sorry for any inconvenience this may cause.